Dog Brew Subscription FAQ
What are your customer service hours of operations?
Our customer service center is open Monday to Friday, from 10am to 4:00pm CST (excluding US public holidays).
For questions about orders, please contact us here.
How quickly will my order ship and when should I expect to receive it?
Order processing and shipping times will vary depending on the shipping method you choose at checkout.
Standard orders are shipped within 2-3 business days* from our warehouse in Missouri. Expedited orders placed by 12:00pm CST will ship the same day*. More details on our Shipping Policy can be found below.
*Please expect delays during the busy holiday season, we do apologize in advance.
Why did I receive a shipping confirmation but do not seen movement on my package?
We purchase shipping labels so we can process your order efficiently.
You receive a notification as soon as we have begun work on your order. We still may use 2-3 business days to get your order fulfilled and passed to the shipper as noted above.
All of our orders are hand packed by our associates and they take time and care in packing your order.
Do you ship on weekends?
We ship as our carriers pick up. We typically only ship orders Monday through Friday. We do not ship on Sundays.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and most debit cards.
When do you charge my credit card?
We authorize and charge your credit card as soon as you place your order. Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
Do you ship internationally?
We currently ship to the United States only. We cannot ship to all PO boxes or APO/FPO/DPO addresses.
What if my order was lost by the shipper or stolen from my location?
The risk of loss and title to products in the order pass to you upon our delivery of such products to the carrier.
Please note that we do not take title to the returned products or products that you are looking to exchange until it reaches our facility and you have the risk of loss and title to such products until it reaches us.
The price of the products offered for sale is exclusive of any legally applicable taxes, including sales taxes.
Of course, we are always willing to work with you to ensure you are happy but please understand once your package leaves our facility we are no longer liable for loss or damage.
What’s your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for free refund or exchange within 14 days of delivery unless marked otherwise in product description. All products marked Final Sale will not be accepted for refund or exchange. Once we receive your returned merchandise and confirm that it is indeed defective, we’ll credit your refund. The refund amount will include any shipping, handling and taxes paid on original purchase of the defective item(s).
We’ll happily accept any unused, unworn, and undamaged goods for exchange or refund within 14 calendar days of delivery. Merchandise return shipping label(s) will be at customer's responsibility and expense. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, etc.), we’ll credit your refund. The refund amount will include any taxes paid on original purchase of the returned item(s). The refund amount will not include any shipping or handling paid on the original purchase of the returned item(s). Refunds will be processed based on your original payment method.
Please contact us here and a member of our team will respond as soon as possible to help assist you with your return.
How do I exchange or return my item?
Our ShopBeerGear team is happy to help you exchange or return your item – see our Return Policy above for more information.Our ShopBeerGear team is happy to help you exchange or return your item – see our Return Policy above for more information.
Please contact us here with your order details and we will do our best to accommodate your request. We’ll need your name, order number, the postal code of the billing address, and as much information as possible about the items you want to exchange or return to us. We’ll take it from there.
Customers may send returns at your own expense to the following address:
The Shop Beer Gear Returns
2714 S. 9th Street
St. Louis, MO
I returned an item. Did you receive it?
It could take up to 2 weeks for us to receive and process your return or exchange. We’ll credit your refund, subject to our return policy, through your original form of payment. We’ll also email you to confirm when your return has been processed. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Can I cancel or adjust my order?
Unfortunately, we can’t cancel or adjust your order once it’s been placed. Please get in touch with our customer service team to discuss the status of your order — we’ll be happy to adjust certain customer and shipping information if the order has not been processed, or process a return and/or refund subject to our Return & Refund policy.
Do I need to create an account to shop at Shopbeergear.com?
You don’t need to register for an Account to browse or checkout at shopbeergear.com.
Is my information secure?
We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Shopify, our commerce partner.
Are you going to send me a bunch of marketing stuff after I place an order?
Not unless you opt in when you place an order. If you opt in we do try to keep marketing to promotional and informative marketing only.
Do you have a size chart?
We bring in products from many different vendors so we can not offer a generic size chart. We do our best to list any pertinent item information in the product description. Please feel free to reach out to customer service with any questions on garment sizing.