Contact Us + Policies
Last updated: 10/1/2020
Have questions about your order?
You can reach us by email:
Our customer service center is open Monday to Friday, from 10am to 4:00pm CST (excluding US public holidays).
For questions about orders, please include your order number and the name and postal code associated with the billing address.
By placing an order with ShopBeerGear, you signify your agreement to be bound by these conditions of sale along with the Terms and Conditions.
How quickly will my order ship and when should I expect to receive it?
Order processing and shipping times will vary depending on the shipping method you choose at checkout.
Standard orders placed by 4:00pm CST are shipped within 2-3 business days from our warehouse in Missouri. Expedited orders placed by 12:00pm CST will ship the same day. More details on our Shipping Policy can be found below.
Please expect delays during the busy holiday season, we do apologize in advance.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and most debit cards.
When do you charge my credit card?
We authorize and charge your credit card as soon as you place your order. Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
What’s your shipping policy?
We offer free standard shipping on qualifying orders of $65.00 and over (excluding shipping, handling and tax).
$8.00-$8.50 flat rate for all orders less than $65.00
Free shipping for all orders $65.00 and over
5-8 business days*
shipping is not currently available)
$15.00 flat rate for all orders
Certain products are not eligible for Expedited shipping. See product pages for detail.
2 business days*
*Delivery times go into effect the next business day after you place an order.
Standard orders will be shipped and delivered by Fed Ex, UPS or USPS.
Expedited orders will be shipped and delivered by Fed Ex, UPS or USPS 2-Day Shipping.
Some products are not eligible for Expedited shipping, as indicated in product descriptions.
Please contact customer service for additional questions.
Do you ship internationally?
We currently ship to the United States only. We cannot ship to all PO boxes or APO/FPO/DPO addresses.
RETURNS & EXCHANGES
We want you to be thrilled with your purchase. Let’s talk about how we can help if that’s not the case.
What’s your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for free refund or exchange within 14 days of delivery unless marked otherwise in product description. All products marked Final Sale will not be accepted for refund or exchange. Once we receive your returned merchandise and confirm that it is indeed defective, we’ll credit your refund. The refund amount will include any shipping, handling and taxes paid on original purchase of the defective item(s).
We’ll happily accept any unused, unworn, and undamaged goods for exchange or refund within 14 calendar days of delivery. Merchandise return shipping label(s) will be at customer's responsibility and expense. Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, etc.), we’ll credit your refund. The refund amount will include any taxes paid on original purchase of the returned item(s). The refund amount will not include any shipping or handling paid on the original purchase of the returned item(s). Refunds will be processed based on your original payment method.
Please contact our ShopBeerGear team at email@example.com and a member of our team will respond as soon as possible to help assist you with your return.
How do I exchange or return my item?
Our ShopBeerGear team is happy to help you exchange or return your item – see our Shipping Policy above for more information.
Please contact our ShopBeerGear team at firstname.lastname@example.org with your order details and we will do our best to accommodate your request. We’ll need your name, order number, the postal code of the billing address, and as much information as possible about the items you want to exchange or return to us. We’ll take it from there.
Customers may send returns at your own expense to the following address:
The Shop Beer Gear Returns
1127 Pestalozzi Street
St. Louis, MO
I returned an item. Did you receive it?
It could take up to 2 weeks for us to receive and process your return or exchange. We’ll credit your refund, subject to our return policy, through your original form of payment. We’ll also email you to confirm when your return has been processed. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Can I cancel my order?
Unfortunately, we can’t cancel your order once it’s been placed. Please get in touch with our customer service team to discuss the status of your order — we’ll be happy to adjust certain customer and shipping information if the order has not been processed, or process a return and/or refund subject to our Return & Refund policy.
Orders are subject to verification and acceptance before shipping. We’re not responsible for any errors from your end, including typographical errors.
DATA PRIVACY AND PROTECTION
Do I need to create an account?
You don’t need to register for an Account to browse or checkout at shopbeergear.com.
Is my information secure?
Are you going to send me a bunch of marketing stuff now?
Not unless you opt in when you place an order.
ADDITIONAL CONDITIONS OF SALE
The risk of loss and title to products in the order pass to you upon our delivery of such products to the carrier.
Please note that we do not take title to the returned products or products that you are looking to exchange until it reaches our facility and you have the risk of loss and title to such products until it reaches us.
The price of the products offered for sale is exclusive of any legally applicable taxes, including sales taxes.